All items are normally dispatched within 1 working day of the order being placed i.e picked and packed the day after ordering. It then may take a further 3 working days for us to deliver your order on a standard service. Express Delivery is available at the checkout. If you choose our EXPEDITED faster service, your order will be despatched within 24hrs of the order being placed and will be on an express service.
We are currently only shipping orders to the UK but we are hoping to ship internationally very soon - watch this space.
Please note that in some circumstances orders may take slightly longer to dispatch, however, if this is the case the delivery will then be upgraded to a 'Priority Next Working Day Service' to ensure you receive your product within a timely period.
In exceptional circumstances (we're only human) some orders may be delivered outside of the timescales set on our site. If this is the case you will be notified as soon as we know and we can then offer you alternative arrangements, a gesture of goodwill and our sincere apologies if the delay causes any inconvenience. This very rarely happens but if it does we will do all we can to ensure our customers receive a 1st class service.
If you require any further help or information, please do not hesitate to contact our experienced customer service team… we're more than happy to help.
Return Policy
The items will need to be unused, un-opened and in their original packing and if the error wasn’t at our end you’d have to cover the postage costs.
You can get in touch with us via email at sales@direct4gardens.co.uk
Return Address
Direct 4 GardensBlack Cat Medicines Limited